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Auxilion's Virtual Service Desk Power by AltiGen MaxACD

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Auxilion's Virtual Service Desk Power by AltiGen MaxACD

February 12, 2013
By Robbie Pleasant
TMCnet Contributor

Auxilion, an innovative virtual support services provider, is now an AltiGen (News - Alert) customer. The company recently deployed AltiGen’s MaxACD contact center solution for Microsoft (News - Alert) Lync, gaining advanced features for its Virtual Service Desk.

When Auxilion replaced its previous phone system in exchange for Microsoft Lync’s wide range of unified communications tools, it also needed a solution that included more features.

It found this in AltiGen MaxACD, which provided features such as skills-based routing and priority queuing.

Thanks to AltiGen, Auxilion now has access to a wide range of tools and features that help keep business running smoothly and effectively. Its call routing and recording help ensure that the calls reach the right people and remain on record, while agent monitoring and management ensures that those on the phones know what they’re talking about, and deal with customers to the best of their abilities.

"As a global innovator in cloud-based IT support services built on Microsoft technology, the use of Microsoft Lync as our primary Unified Communications (News - Alert) solution made absolute sense," said Auxilion CTO, Graham Quinn. "In order for Auxilion to ensure the best level of service for our clients, we deployed AltiGen's state-of-the-art MaxACD contact center for Lync after evaluating a number of other contact center solutions. We needed a solution that was cost-effective, easy-to-use and manage, and future proof, allowing us to expand the system as needed according to our growth plans. AltiGen was the only solution that met all of our requirements."

Auxilion’s Virtual Service Desk is benefiting nicely from MaxACD, helping the company optimize its workforce with improved communication features. This reflects well both on Auxilion and AltiGen, proving the latter’s quality and abilities while helping the former become even greater.

Edited by Braden Becker
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