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Parseq Ltd Announces Acquisition of UK-based Contact Center Services Company - The Panther Group

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Parseq Ltd Announces Acquisition of UK-based Contact Center Services Company - The Panther Group

February 13, 2013
By Calvin Azuri
TMCnet Contributor

Parseq Ltd recently announced that it has acquired UK-based contact center services company - The Panther Group. Ownership of TPG’s two core businesses - Pell & Bales and Spokenfor, will now be with Parseq.

In a statement, Parseq’s interim CEO, Rami Cassis, said that, “Our acquisition of TPG comes at an exciting time for the business and increases our ability to provide existing and new clients with an extensive range of back and front office services, particularly in the areas of data management and business intelligence. Pell & Bales is a long established and well respected provider of telephone fundraising and we aim to strengthen its position within the market by providing a significant level of investment in areas such as social media and mobile products.”

For more than three decades now Parseq has been providing technology led business process outsource services in addition to providing transactional and managed services, back office processes, and secure data management. By acquiring TPG, Parseq will successfully create one of the largest mid-market BPO companies across the UK specializing in the delivery of a broad range of front and back office services.

Derwyn Jones, CEO of TPG who will become CEO of the enlarged Parseq Group said that, “Parseq will provide Pell & Bales with a fantastic opportunity to continue investing in innovative products and services, whilst remaining as one of the UK’s leading telephone fundraising companies. It will also enable Spokenfor to leverage Parseq’s extensive experience as a successful contact centre solutions provider. I am excited at the prospect of taking forward the new enlarged business to deliver greater success for its clients; staff and other stakeholders.”

Parseq currently provides 60 individual clients with high quality outsourced and on demand finance and administration solutions, and processes more than 50 million documents per year. The company’s contact centers manage more than two million customer contacts per year through its multi channel inbound and outbound client campaigns.

Edited by Brooke Neuman
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