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CITS to Redistribute Indosoft's Q-Suite in Tanzania

By Carolyn J Dawson
TMCnet Contributor

Corporate Information Technology Solutions has been named as the Certified Reseller for Tanzania by Indosoft (News - Alert). CITS will now redistribute and implement Indosoft’s Q-Suite driven contact center solutions in Tanzania.

In a statement, James Sweke, MD, CITS said, "We were looking for a cost effective contact center solution with a powerful real-time reporting capability that uses Asterisk (News - Alert) as the underlying telephony platform. Q-Suite is a full-feature call center software with powerful ACD and Dialer functionality. We are impressed with its inbuilt tools like the sophisticated Call Flow Builder, Script Builder, and its extensive CTI (News - Alert) API in .NET and XML."

Contact centers with a refined ACD can now be implemented with skills-based routing using the scalable out-of-the-box software system, Q-Suite 5.7. The feature-rich software provides a great visual IVR call-flow builder that can be improved with obtainable Text-to-Speech or TTS and Automatic Speech Recognition or ASR engines. A dialer that can run numerous simultaneous outbound campaigns in both Predictive and Preview dialing mode is also present in Q-Suite.

Online applications can be incorporated with CRM inside the Web agent screen with the help of a best-in-class script builder for Agent Customer communication. Current business applications are also delivered.NET (News - Alert) and XML API for CTI incorporation. The software also provides instantaneous Supervisor Dashboard and in-depth reporting capabilities. Q-Suite is an all-inclusive call center software solution fulfilling the functional necessities of highly developed call centers.

Gabe Bourque, CEO, Indosoft said, "We welcome CITS as our exclusive Certified Resellers for Tanzania. Their experience will complement our efforts in catering to the emerging African market. With the growth of Asterisk, Q-Suite is able to offer a cost effective multi-channel contact center solution. This offers a unique opportunity for resellers to deliver an enterprise-class telephony and call center platform at a fraction of the cost when compared to legacy contact center solutions. Resellers go to their market with the full backing of Indosoft's support and industry expertise. "

Complete end-to-end ICT offerings, IT Hosted Solutions and Data Center Infrastructure Services are offered by CITS.