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Germany's Wincor Nixdorf Builds New Polish Contact Center on BT Cloud Platform

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Germany's Wincor Nixdorf Builds New Polish Contact Center on BT Cloud Platform

February 28, 2013
By Tracey E. Schelmetic
TMCnet Contributor

Wincor Nixdorf, a German company that provides retail and retail banking hardware, software and services, recently outfitted a new contact center in Poland, and the Paderborn-based company chose a cloud-based contact center solution from BT (News - Alert), Wincor Nixdorf’s provider of international voice and data communications.

BT Cloud Contact blends e-mail, Web chat and voicemail with intelligent routing and traditional voice technologies, allowing organizations to build a multichannel contact center quickly and at minimum expense. Like with most cloud solutions, companies pay for only what they use.

Time was of the essence to get the European service hub up and running, which is part of the reason Wincor Nixdorf chose BT. Using the Cloud Contact features, BT successfully implemented a full contact center environment for more than 100 agents in less than six weeks. Wincor Nixdorf’s contact center now processes calls from 15 countries to around 50 different service numbers.

“We were under immense time pressure as the solution had to be ready for the move into a new building,” said Holger Blank, Financial Director at Wincor Nixdorf Global IT Operations, in a statement. “Thanks to BT’s flexible cloud-based solution and excellent project management, we were able to launch the new system in record time.”

Because of the speedy and successful installation, Wincor Nixdorf awarded BT the title of “Selected Member – Trusted Partner for joint business success.”  

“I am very proud that Wincor Nixdorf expanded its relationship with us and chose BT to support its customer relationship management services,” sad Nina Wegner, CEO of BT Germany. “This shows that the innovations in our services portfolio and our cloud-based solutions help our customers solve key business issues, including the optimization of interaction with their own customers. By leveraging the Cloud Contact platform, Wincor Nixdorf will be in a position to deliver the best possible customer care experience across Europe,” she added.

Edited by Brooke Neuman
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