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Virtual Call Center Company Jumps on "Green" Bandwagon

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Virtual Call Center Company Jumps on "Green" Bandwagon

July 23, 2008
By Michael Dinan
TMCnet Editor
A home-based call centers and concierge services company with corporate offices in Alexandria, Virginia, today reported that customer service agents save money and do good for the environment by staying home.
Officials from VIPdesk (News - Alert) say that agents an save up to $24,000 per year each in commuting costs and reduce the world’s carbon footprint by keeping out of those polluting automobiles.

According to Mary Naylor (News - Alert), founder and chief executive officer of VIPdesk, more and more businesses are looking at technologies such as telepresence and telecommuting as gas prices creep toward $5 per gallon.
“Time and time again, home-shored customer service agents demonstrate remarkable results,” Naylor said, “and there is no reason for any organization with an interest in helping the environment not to consider transitioning their customer service function from a traditional brick-and-mortar call center to the home-based model.”
VIPdesk officials say their company deals in delivering virtual call center solutions and concierge services to luxury and premium brand leaders in several industries including retail, travel, auto and financial services. VIPdesk’s high-touch, high-tech branded service platforms deliver results and real return on investment.
Naylor, who also serves on the Advisory Board of the Telework Coalition, wrote an article that company officials say breaks down exactly how home-shoring customer service agents can both help the environment and save money for individual agents as well as for the corporations that employ them.
The article, titled “Going Green: Case Studies in Outstanding Business Practices,” is designed to provide many perspectives and varying tactics on going green, company officials say.
In this presidential election year in the United States, as conservationists gain footing in political circles and in popular culture, many “green” friendly companies are viewing telepresence as an environmentally friendly option.
Recently, leaders from a Toronto-based telecom equipment maker say there are three major reasons why decisions about one particular technology – telepresence, which allows people to feel as though they’re at a particular location when they’re not – is finding its way into more and more board rooms.
Primarly, Nortel (News - Alert) officials say, it saves money. But also does away with a lot of logistical hassle, and is seen as good for the environment, they say.
 “It’s about environmental sustainability, and executives are feeling they need to do something about that, as well,” Nortel officials say.
Michael Dinan is a TMCNet Editor. To read more of his articles, please visit his columnist page.
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