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VoIP Supply Unveils Cisco-powered Virtual Receptionist

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VoIP Supply Unveils Cisco-powered Virtual Receptionist

September 27, 2013
By Carolyn J Dawson
TMCnet Contributor

VoIP Supply and Cisco (News - Alert) are working together to power a virtual receptionist. By utilizing the Cisco EX60 TelePresence System, VoIP Supply enables organizations to leverage the virtual receptionist and avoid the requirement for a permanent receptionist, thereby allowing employees to remotely track the front door.


Customers requiring answers regarding VoIP hardware or requiring assistance with designing a unified communications solution for their business are offered a novel experience by VoIP Supply, either over the phone or via its eCommerce website. Customers visiting the VoIP Supply store are now offered a completely fresh experience -- they are welcomed with the EX60's 21.5" color LCD screen displaying the message, "Please press call and we'll be right with you." Users are directed to the 8-inch Cisco TelePresence touchscreen interface by an arrow on the screen. The interface has been wired to the monitor, thereby facilitating a simplified single-touch call control.

The Cisco EX60 delivers real-time connectivity to SIP and H.323 standards-compliant telepresence and video conferencing systems. The Cisco EX60 is also completely compatible with these systems. The Cisco EX60 has been optimized for utilization with Cisco Webex Telepresence (News - Alert) hosted video service. The system comprises of a Cisco TelePresence PrecisionHD camera, capable of delivering a maximum of 1080p30 video resolution. The camera also features auto focus, privacy shutter, and a document camera mode. The system’s LCD 21.5" HD screen can be utilized either as a normal PC monitor or for video conferencing.

In a statement, Ben Sayers, CEO of VoIP Supply, said, "We use the ”always on” video conferencing as a virtual receptionist so that anyone manning the post can remotely greet visitors from their desk, allowing them to simultaneously work on other critical tasks."

Inc. 500.5000 included VoIP Supply in its list of premier companies for three times. For several years, the organization has been nominated by Business First as one of Western New York's Most Admired Companies, and one of WNY’s Best Places to Work.




Edited by Rachel Ramsey
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