Hosted Call Center Featured Article
Alpine Access Expands Into Nebraska with Home-Based Employee Model
September 09, 2008
Alpine Access has announced its expansion into the state of Nebraska to meet the increasing demand from old and new customers and is hiring home-based customer care professionals in Omaha and surrounding areas.
The home-based employee model increases flexibility, scalability, operational efficiency and business continuity for the organization. Customers experience improved attrition rates, adherence rates, occupancy rates and management control and the impact of weather, illness and other disasters are minimized.
Christopher M. Carrington, CEO of Alpine Access noted that many companies recognize the quality and value that Alpine Access’ home-based contact center model provides, and is pleased to expand the hiring efforts into even more states.
According to Alpine Access, its customer care representatives have strong educational backgrounds, a work history that includes previous customer service related responsibilities and good online computer skills. They are also better qualified than those in traditional brick-and-mortar call centers.
Alpine's expansion in to other states will also allow the company to match each employee to the right client program and recruiting from a large and diverse pool of applicants from across the United States.
Alpine is expecting results in higher average order size, greater revenue per call and increased customer satisfaction for customers like Office Depot, J.Crew and the Internal Revenue Service.
“With a focus on work/life balance as well as a concern for the environment, Nebraska and its residents are perfectly matched for home-based positions that meet the needs of our clients. We eagerly anticipate increasing our candidate pool with Nebraska applications,” Carrington said.
Mark your calendars for INTERNET TELEPHONY Conference & EXPO — the biggest and most comprehensive IP communications event of the year. ITEXPO (News - Alert) will take place in Los Angeles, California, September 16-18, 2008, featuring three valuable days of exhibits, conferences, and networking opportunities you can’t afford to miss. Register now!
Jyothi Shanbhag is a contributing editor for TMCnet. To read more of Jyothi's articles, please visit her columnist page.
Edited by Stefania Viscusi
More on Outbound Call Centers »
community comments powered by