TMCnet - World's Largest Communications and Technology Community



Cincom, Syrex Announce Contact Center Agreement

Hosted Call Center Featured Article

Cincom, Syrex Announce Contact Center Agreement

December 16, 2009
By David Sims
TMCnet Contributing Editor
Cincom Systemsdirector of Syrex Information Services, said his company's goal was to increase the efficiency of operations 'by automating our processes with the flexibility to meet future needs.' He noted that they liked Synchrony's 'simplicity and manageability with IBM as a single point of contact.'

Cincom officials bill the product as 'a contact center without the cost and complexity of traditional IT.' They say it provides departmental-level or small to medium contact centers with an all-in-one contact center that improves customer experience, agent performance and overall business operations, along with such goodies as a unified agent desktop, multi-channel interaction management, reporting and analytics.  has announced that it has entered into a contact center agreement with Syrex Information Services.

Cincom, an IBM (News - Alert) Premier Business partner, replaced Syrex's existing dialer with Cincom Synchrony Express on the IBM Smart Business Platform. Express is intended to be a way to provide Syrex with an all-in-one contact center software suite, replete with multi-channel inbound/outbound interaction management, universal queuing, skills-based routing, predictive dialing, campaign management all the bells and whistles.

It also has pre-integrated and pre-configured firewall and backup and recovery services .

Naresh Kakkar,
TMCnetalso recently reported that Cincom Systems announced a partnership with Nouveau Solutions, a U.K. company competing in the provision of IT management, deployment and hosted solutions market.

This new partnership is 'expected to extend the delivery options of the award-winning capability of Cincom Synchrony, a unified agent desktop solution, from on-premise to fully hosted contact centers.' 

To find out more about IBM, visit the company at the M2M Evolution Conference. To be held Jan. 20 in Miami and collocated with ITEXPO East 2010, the M2M Evolution Conference will focus on how telemetry has been changing to take advantage of the Internet, where WAN and LAN systems were points of aggregation in the past today’s machines benefit from the ability to connect worldwide. And as the machines continue to look to network the wireless world represents a large growth opportunity for data communication. Don’t wait. Register now.

David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.

Edited by Stefania Viscusi
More on Outbound Call Centers »
community comments powered by Disqus

Technology Marketing Corporation

35 Nutmeg Drive Suite 340, Trumbull, Connecticut 06611 USA
Ph: 800-243-6002, 203-852-6800
Fx: 203-866-3326

General comments:
Comments about this site:


© 2018 Technology Marketing Corporation. All rights reserved | Privacy Policy