Vocalcom Committed to Bringing Dialer to Entire Call Center Market

By Tammy Wolf
TMCnet Web Editor

Call center technology leader Vocalcom has not only seen unprecedented success of a growing repertoire of 650,000 agents, but its innovative dialing product has been overhauled to bring enhanced dialing features to call centers across North America.

E-mail, fax, document distribution and chat offered by Vocalcom’s dialing technology allows “every activity to be worked into the call flow on both inbound and outbound calls,” according to George Seroukas, founder of Vocalcom North America.

Vocalcom’s enables call centers to fully understand the capabilities of dialing technology by consulting with clients and offering suggestions for efficiency improvement as well as next tactics that can help lower costs and boost revenue.

“Often telemarketing companies believe that predictive dialing is simply a way to make more calls and contacts. While this is a key goal there is so much more,” said Seroukas, adding, “Many technology providers offer various pieces of our feature sets. Vocalcom not only offers a Suite of Media Features but also spends the time to understand the telemarketing, contact center, collection agency, and other businesses that use the product. Great features can’t help if we don’t show you how to use them with best practices.”

Seroukas attributes Vocalcom’s success to its commitment to offer the dialer and media center to the entire contact center market. And, this is why the company’s own CEO, Steve Bederman (News - Alert), was drawn to the call center software corporation.

“There is only one company, in my opinion, which meets my standard in terms of leading the industry for intuitive and ‘best’ software for Call Centers and that is Vocalcom,” said Bederman. “Its Media Suite is only one of many specific applications that allow contact centers, telemarketing, collection agencies, and more the ability to increase their revenues.”

Tammy Wolf is a TMCnet web editor. She covers a wide range of topics, including IP communications and information technology. To read more of her articles, please visit her columnist page.

Edited by Jennifer Russell