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Call Center Jobs for PetCareRX Bring New Opportunities to Americus, GA
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Call Center Jobs for PetCareRX Bring New Opportunities to Americus, GA

September 15, 2011
By Linda Dobel
TMCnet Contributor

While job creation has been the hottest topic in Washington D.C. for the last week since President Barack Obama announced his Jobs Plan to Congress and the nation in a televised address, the town of Americus, Georgia, has already experienced what it feels like to learn that its citizens will have the opportunity to find new employment in the call center sector.

On Wednesday it was announced in The Americus Times-Recorder that PetCareRx, a primarily online provider of discount-priced pet pharmacy needs including 15,000 to 20,000 pet supply items and soon pet food as well, is opening a new customer service call center operation in Americus, Georgia. The call center will provide live agent support for the online retail activities.

Attesting to the power of job fairs, Bizjournals reported in its Atlanta Business Chronicle that PetCareRx held a job fair for two days at South Georgia Technical College and immediately hired 70 people to work in the new call center. The local news station, WALB, reported that PetCareRX plans to hire a total of 100 employees for the call center in Americus, with the remaining 30 hires to be completed by the end of 2011.

Commenting on the influencers of its decision to locate in Americus, PetCareRx COO and CIO, Tom Scott, reportedly told The Americus Times-Recorder, “We made the decision to come to Americus four weeks ago ... It was a very fast process ... A lot of our decision had to do with the support we’re gotten here. I’ve never seen better support and better guys to work with as far as call centers are concerned.”

In reference to the importance of customer service to PetCareRx, Scott was also quoted by the paper as saying, “It is very important to us to give the best pet experience they’ve ever had. We have raised the bar significantly. Our call center agents offer a one-on-one, human experience that makes the difference for our customers.”Chamber of Commerce members throughout the United States who are interested in the quality of the Americus community that led the Lynbrook, New York-based PetCareRx to choose Americus as the site for its new customer service call center should focus on the terms “work ethic” and “service culture.”

According to quotes in The Americus Times-Recorder, Tom Scott cited Americus’ “very strong work ethic, a great service orientation and culture” as well as the people of Americus being friendly and of “high caliber.”Likewise, PetCareRx CEO Jonathan Shapiro expressed “delight” with the “caliber of the applicants” and the fact that the “community has demonstrated a great work ethic, service culture and southern hospitality.”

In other news, TMCnet reported that “EPI’s claim that the AT&T (News - Alert)/T-Mobile merger would create jobs is completely unfounded,” and that “The AT&T / T-Mobile deal will lead to reduction in American jobs as the company will lower its capital expenditures by $10 billion.”   


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Linda Dobel is a TMCnet Contributor. She has been an editor in the contact center space for more than 25 years, and has the distinction of being the founding editor of Customer Inter@ction Solutions (CIS) magazine. To read more of her articles, please visit her columnist page.

Edited by Rich Steeves

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