Cupola Teleservices Recognized as Call Center of the Year

By Rahul Arora
TMCnet Contributor

Cupola Teleservices (CTS (News - Alert)), a provider of outsourced contact center services, recently won the award for "Call Center OSP (Outsourced Service Provider) of the Year" for the second year in row at MECC'12. The company also was nominated in 15 categories and won several other industry accolades.

A UAE-based company, CTS offers services to both regional and international clients. Operating out of its world-class facility in the Dubai Outsource Zone (DOZ); CTS employs over 800 staff from 26 countries conducting business transactions in more than 10 languages. CTS is highly focused on perpetual technology enhancement to help meet its business objectives and customer requirements. CTS’ core voice network is powered by vendors like Avaya, Cisco (News - Alert) and HP. This technology supports intelligent skill-based call routing, interactive voice response and CTI.

"We are delighted to be consistently recognized by the industry for our commitment to high quality, customer focused solutions,” said Sajjad Hamid, Cupola group director of sales & marketing, in a press release. “The fact that we have won 'Call Center OSP of the Year' over multiple years is a testament to our reputation as the preferred outsourcing service partner for a large number of blue chip multinationals and leading regional firms."

The Cupola Group also includes Cupola Plastic Cards (CPC (News - Alert)), a leading smart card manufacturer and personalization services provider that offers end-to-end solutions to the financial services, telecommunications and retail sectors. CPC has been a major regional provider of financial products and services, loyalty programs and personalization services and has established a sizable presence in the Middle East and Africa. CPC is an EMV Visa and MasterCard (News - Alert) certified facility for manufacturing cards and personalization. CPC has in-house quality and security realization programs that are validated annually by independent ISO 9001:2000 and ISO 27001: 2005 certifications and audits.