TMCnet - World's Largest Communications and Technology Community



Echopass Completes a Successful Decade as Partner
Outbound Call Center Featured Article

Echopass Completes a Successful Decade as Partner

September 19, 2012
By Calvin Azuri
TMCnet Contributor

Echopass Corporation recently announced that it has successfully completed 10 years of partnership with The strategic partnership between both companies has resulted in delivery of advanced integrated solutions for large enterprise customers.

In a statement, Bruce Calhoon, President of SimpliCTI, said that, "The combination of Echopass' market leading cloud-based services, the breadth of applications, and SimpliCTI's robust integration solution now brings a new level of enhanced customer experience and agent performance improvements previously unavailable to the large enterprise contact center market. We're pleased to work with these two cloud-based market leaders and continue to expand the offering of packaged deep solutions to solve today's customer interaction needs."

A number of large enterprises with highly complex requirements that are supported via cloud technologies depend on Echopass and to ensure seamless integration for their agents through the Echopass cloud-based contact center. Echopass has also included SimpliCTI, existing AppExchange, and EchoPlace partner, to ensure a more robust integration of within newly introduced improvements for contact center integration.

Leveraging EchoPlace, enterprise clients benefit from integration between their existing assets and the Echopass platform. Critical assets seamlessly integrate with new cloud-based services resulting in enhanced customer experience and agent productivity as well as reduction in costs. 

A leading healthcare provider was keen on deploying a seamless solution capable of supporting its outbound marketing campaigns. The company opted for a deeply integrated customer facing contact center solution from Echopass and CRM software from to accomplish its marketing campaign goals. The Echopass integration provided the client with benefits which included automatic creation and writing of contact activity records within each account, improved management, and execution of multiple campaigns simultaneously with comprehensive information for the contact center agent.

Furthermore, agents of the healthcare provider can improve outbound campaigns as they have the option of skipping individual records, initiating contact center preview dialing and or use manual dialing within via the "click-to-dial" options. Agents can also make required changes to historical dispositions thereby ensuring enhanced accuracy post call and campaign completion. The client has reported an enhanced level of operational effectiveness, substantial reduction in labor costs thanks to improved agent performance, and a highly improved customer experience.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.

Edited by Rich Steeves

Article comments powered by Disqus
Outbound Call Center Home Page

Technology Marketing Corporation

35 Nutmeg Drive Suite 340, Trumbull, Connecticut 06611 USA
Ph: 800-243-6002, 203-852-6800
Fx: 203-866-3326

General comments:
Comments about this site:


© 2018 Technology Marketing Corporation. All rights reserved | Privacy Policy