Vantiv to Close Indiana Call Center

By Tracey E. Schelmetic
TMCnet Contributor

Evansville, Indiana is about to lose some call center jobs. Financial services company, Vantiv Inc. has reportedly announced that an Evansville-based call center employing about 200 employees today will cut its work force to about 25 and close its call center in southwest Indiana. The 25 employees who will retain their jobs will work from their homes after the closure.

Vantiv Inc. filed a notice this week with the Indiana Department of Workforce Development saying the Evansville employees would lose their jobs about March 1, 2013.

The company had about 205 employees in September 2011, but has since reduced that number to about 50 after deciding to move its call center from Evansville to Cincinnati, where Vantiv is based. Vantiv handles payment processing for merchants and financial institutions.

Vantiv spokeswoman Lynn Rhoads told the Evansville Courier & Press that the number will be reduced to about 25 employees who will work from home.

Vantiv, Inc. is an American payment processing company headquartered in Cincinnati, Ohio. The company is the largest PIN Debit U.S. acquirer and third largest U.S. merchant transaction acquirer ranked by general purpose transaction volume. Its subsidiary, NPC, is one of the largest providers of payment processing services exclusively focused on the small-to-medium merchant processing market.

Many companies today are finding cost savings in transitioning brick-and-mortar-based call center agents to home working. The model saves the company money in facilities costs, and cloud-based call center solutions allow home-based agents to work the same as if they were in a central call center.