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Sytel Offers Predictive Dialer as Part of SAP Business Communications Management 7
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Sytel Offers Predictive Dialer as Part of SAP Business Communications Management 7

October 17, 2012
By Rajani Baburajan
TMCnet Contributor

A cloud-based call center often comes with free predictive dialer and automatic call distributor (ACD) that power intelligent call queuing functionality that uses business information to deliver personalized call treatment and supports effective routing decisions.

Predictive dialers free your call center from the complexity associated with customer experience management. With election campaign at its peak, predictive dialers is breaking all previous records offering cost-efficient solutions to political parties to woe voters.

In a major breakthrough for the call center industry that relies on predictive dialers, Sytel (News - Alert) Limited, a provider of predictive dialer software, announced the availability of its predictive dialer as part of the SAP Business Communications Management software, version 7.

SAP (News - Alert) Business Communications Management is an all-IP contact center suite for inbound and outbound customer communications. The solution helps companies improve customer service and run successful telemarketing and sales programs.

By complementing the outbound campaign management tools with Sytel’s predictive dialer, contact centers can increase productivity. The dialer connects already answered calls to agents, helping reduce unnecessary waiting times and enabling agents to spend more time talking to customers.

With the predictive dialer component, all outbound campaign settings such as call abandonment rate and dialing mode are now driven through the SAP Business Communications Management System Configurator. It will help contact centers improve the efficiency of their telemarketing campaigns.

Michael McKinlay, CEO of Sytel, said, “We look forward to serving their many customers around the world who want the best in predictive dialing, whilst eliminating silent calls. The predictive gain we offer is second to none and means that payback in a SAP outbound solution can be measured in weeks and months, rather than months and years.”

In another related development in the industry, Kunnect, a provider of free predictive dialer, as part of its hosted call center portfolio, partnered with Organizer to deliver the industry’s first ever mobile app enabled calling campaign solution, Electionear. The app lets users have high-impact conversations with voters without wasting time and money in the process.

Edited by Brooke Neuman

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