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Outbound Call Center Week in Review
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Outbound Call Center Week in Review

November 10, 2012
By Tracey E. Schelmetic
TMCnet Contributor

It’s the end of another week, and time to wrap up the week’s events in the outbound call center industry.

Concentrix Corporation and Cisco (News - Alert) were recently recognized with the prestigious Best Outsourcing Partnership award at ICMI’s European Call Centre and Customer Service Awards, held in London, England on October 4, 2012. The award recognizes a partnership’s ability to demonstrate joint business aims and challenges and those who received it were selected on the basis of demonstrating effective integration, two-way communication, transparency and investment in the relationship, as well as evidence of achievement against business objectives, including the outsourcer’s impact on the customer experience.

Read more about the news here.

The FCC (News - Alert) instituted its Telephone Consumer Protection Act placing restrictions on the use of an auto dialer back in 1992. This legislation was devised to protect the public from unwanted calls using auto dialer software, and now it seems there’s further regulation being enacted. The Report & Order adopted by the FCC not only creates a new registry that incorporates public safety answering points (otherwise known as PSAPs, which are essentially call centers responsible for answering calls for fire, police and other emergency services), but also places a requirement for all operators of robo calling and auto dialing equipment to register and avoid calling the numbers on this new registry.

Read the full article here.

What does the word telemarketing conjure up? Irritating phone calls at the wrong time and wrong place, trying to pawn off some product on unwary consumers? To be fair, it’s much more than that. In fact, it is by far the most effective and cost efficient way of marketing used by businesses to promote their services and increase their volume of sales.

Read more by clicking here.

That’s all the outbound call center news for this week. Have a great weekend!

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