TMCnet Outbound Call Center Week in Review

By Tracey E. Schelmetic
TMCnet Contributor

Welcome to the weekend, and time to wrap up the week’s events in outbound call center solutions and services.

Confirmit (News - Alert), a software provider specializing in customer experience, employee engagement and market research, this week introduced a solution that will help companies stay in-the-know about useful data, and more importantly, its customers. Confirmit has introduced an enhancement, Active Dashboards, to its existing VoC solution, Confirmit CustomerSat.

The addition will give employees the ability to visualize feedback data in a personalized and interactive way.

Read the full article on TMCnet here.

Cable giant Charter revealed this week that its social media-centered customer support group, UMatter2Charter, was recently canceled. Charter revealed that only a very small percentage of its customer base was actually going through social media outlets to contact Charter with problems, so the need to keep the service around was not only slim, but was also distracting from providing service through channels customers actually use.

Read more here.

VoX Mobile App from Pervasip allows users traveling abroad to avoid high roaming charges by using Wi-Fi or 3G/4G Data Plan on any Android (News - Alert) device without using carrier minutes. Recently, the company appointed outside marketing firms to contact its subscribers who have deployed VoX Mobile VoIP App on their Android devices. The major purpose of this exercise is to convert them into paid subscribers, the company stated.

Read the full article here.

If you were to ask most people what the outbound call center capital of the world is, chances are they would say India. Some people might hold on to the idea that the United States still holds supremacy in this area, while others might point to the increasing presence of the Philippines in the market. But more and more companies are taking their English-speaking call centers south – that is, all the way to South Africa.

Find the full article here.

1-800 We Answer Call Center has effectively consolidated its position as a specialist business services company providing call center services by offering both business and residential victims of Hurricane Sandy emergency 24/7 answering service and call center support. Even as life slowly limps back to normal, the company is continuing with its aid recovery and relief efforts for both old and new clients to help them resume operations as soon as possible.

Read the full article here.

That’s all for this week in outbound call center services and solutions. See you again next week!

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