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QUICK LINKS Reaches out to Customers with New Live Chat Feature
Outbound Call Center Featured Article Reaches out to Customers with New Live Chat Feature

December 20, 2012
By Mini Swamy
TMCnet Contributor

With thousands of public records running through and its participating websites, the company realizes how important it is to provide relevant online help. Created essentially to serve the needs of public records clients across North America, the website is reaching out to its customers in more ways than one.

Looking to provide the easiest and most-efficient way for clients to get a hold of their reps, the public records customer service website initially made its customer service phone number available 24/7 for its clients.

It’s now taken another step in this direction by providing a new live chat feature. has strived to set itself apart from others by ensuring that professionally trained agents (and not robotic voices) attend to customers whenever they require them. Hence, when clients use the live chat service, they can be assured of prompt service and replies as these customer reps are trained to handle problems, big or small. prides itself on providing accessible and quality customer service care to its clients with trained customer service managers who are courteous, quick, and always willing to help.

Processing thousands of requests every day, takes pride in its customer service resources, which it accesses quickly and easily for its clients, providing as much information that is legally allowed.

The website has big plans for the future as it continues to update its customer service department both online and in-house. It’s always on the lookout to offering newer and more innovative techniques for its clients to contact the company. joins in the online video website YouTube (News - Alert) to aid its clients in customer service Q&A. The customer service website issues weekly videos on information about, its services, and other public records news.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.

Edited by Braden Becker

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