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TMCnet Outbound Call Center Week in Review
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TMCnet Outbound Call Center Week in Review

December 29, 2012
By Tracey E. Schelmetic
TMCnet Contributor

Happy New Year, call center readers. Before you make merry, take a moment to check out the week’s events in outbound call center services and solutions.

LiveOps, a specialist in cloud contact center and customer service solutions, has joined IntelePeer’s (News - Alert) Fluent Federation-as-a-Service (FaaS). FaaS helps enterprises to enhance the capabilities of their contact centers making them more flexible, reliable, scalable and cloud-based. LiveOps (News - Alert) will now be able to offer customers differentiated IP services and better VoIP technology.

This enables the provision of multi-modal communications between peered wireless, wireline and VoIP service providers, contact centers and enterprises.

Read the full article here.

Dialing all day for sales calls can be quite the onerous task. Lead follow up can often seem like panning for gold. It frequently takes hours before you have a 'Eureka!' moment. Dialer company, CallFire, has combed through the use cases of its more than 50 thousand users to create a lead generation based on one of the company's success stories.

Read more here.

Cloud Sherpas, a cloud services broker, has acquired CloudTrigger, a California-based cloud solution consultancy focused on helping organizations implement and customize CRM solutions in the cloud. Through the acquisition, Cloud Sherpas will be able to have the strategic and technical resources necessary to further capitalize on cloud CRM implementation and customization opportunities in North America and abroad.

Read more on TMCnet here.

The technological landscape is fast evolving, necessitating new rules to ensure that parents are informed and involved in their children’s online activities, while children keep on accessing rich and engaging content online. In view of this, the Federal Trade Commission has introduced amendments to the Children’s Online Privacy Protection Rule (COPRA).

The COPPA Rule was first introduced in 1998, and requires that operators of websites or online services – either directed to children under 13 or have actual knowledge that they are collecting personal information from children under 13 – give notice to parents and receive their verifiable consent before collecting, using or disclosing such personal information, and secure the information they collect from adolescent Web users.

Read more here.

After signing a huge contract with mobile operator Everything Everywhere, Eishtec, which currently employs 400 people in Waterford, Ireland will expand and open a new call center in a custom-built facility in Drinagh. The customer contact solutions company will create 250 new call center jobs in County Wexford. EE is also the company behind British telecommunication giants Orange (News - Alert) and T-Mobile.

Read more on TMCnet here.

That’s all for this week. Happy New Year, and see you again in 2013!

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.

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