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TMCnet Outbound Call Center Week in Review
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TMCnet Outbound Call Center Week in Review

January 12, 2013
By Rich Steeves
TMCnet Managing Editor

Some people may have taken a bit of time off from work at the end of 2012, but now that 2013 is in full swing, workers are back to the grind. That certainly holds true for workers at outbound call centers around the world.

There was a lot of news from the outbound call center space this week. Let’s check out some of the top stories.

There was news this week that an outbound call center in Australia was fined for not obeying that nation’s “Do Not Call” list. The company, Service Stream Solutions, also happens to be the company that maintains the list in question. The ACMA discovered that off-limit numbers were finding their way onto outbound calling lists, and ended up fining the company over $100,000 for violations of the 2006 legislative act.

Also this week came some big news from outbound call center leader Five9 (News - Alert). First, the company was recognized by Cloud Computing Magazine as a leader in cloud innovation. Five9 received a Cloud Computing Excellence Award for the significant boost it has given to the technology market. The company was also in the news this week for appointing a new sales director for the Caribbean and Latin American region.

The new executive is Keith Bennett, a 14-year veteran in the space and someone that Five9 feels is qualified to give the company a great leg up in this growing region.

People who manage contact centers are faced with a host of regulations and compliance issues they have to consider. There are lots of questions they must ask and topics they must address. But experts in the field are available to answer questions and instruct call center managers on the best ways to navigate these murky waters. In fact, Five9 is sponsoring an event in Arizona that will make things much easier for call center managers. Click here for more information.

There you have it! It’s been an exciting week in the outbound call center space. Check back with TMC (News - Alert) for the latest news and announcements!

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.

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