Sitel placed in Leaders quadrant by Gartner

By Rahul Arora
TMCnet Contributor

Sitel, a global customer care provider, announced that Gartner (News - Alert) Inc has positioned the company in the Leaders quadrant of Gartner’s 2012 Customer Management Contact Center BPO report, which evaluates vendors based on their ability to execute as well as completeness of vision.

“We believe Sitel’s positioning in Gartner’s Leaders Quadrant further confirms our mission to serve as a trusted partner to our global clients. In the new year, Sitel will continue to expand our omnichannel customer care approach, and invest in the right people, processes and technologies,” said Bert Quintana, president and chief executive officer of Sitel, in a statement.

With more than 26 years of industry experience, Sitel has twice been ranked as the top overall call center outsourcing provider in Datamonitor’s annual Black Book of Outsourcing survey. Sitel’s 57,000 employees provide clients with predictable and measurable return on their customer investment by building customer loyalty, increasing sales and improving efficiency. Sitel’s solutions span 120+ domestic, nearshore, and offshore centers in 25 countries across North America, South America, Europe, Africa, and Asia Pacific. The company is privately held and is majority owned by Canadian diversified company, Onex Corporation.

In related news, Sitel recently announced that it has implemented the Cisco (News - Alert) Nexus 7000 switching platform enabled with the Cisco FabricPath technology for its Bratislava-based data centers. The Nexus switching platform helps enable Sitel to offer new services and service-level agreements for downtime and disaster recovery, along with improved application performance. Sitel implemented the Cisco Nexus 7000 Series, a one-platform solution for the data center core network. Cisco Nexus 7000 runs on Cisco NX-OS Software and is specifically designed for the most mission-critical deployments. Cisco Nexus with FabricPath provides Sitel with a platform for improving the quality of the customer experience and customer satisfaction. The FabricPath switching system uses the multipath capabilities of the network layer to increase scalability and bandwidth.

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