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Calabrio Achieves Significant Growth in Contact Center Workforce Optimization and Analytics
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Calabrio Achieves Significant Growth in Contact Center Workforce Optimization and Analytics

January 31, 2013
By Jyothi Shanbhag
TMCnet Contributor

Calabrio (News - Alert), Inc., a company specializing in contact center workforce optimization and analytics software, has announced that the year 2012 was a significant year because it earned more than 3,400 customers.

Calabrio develops and markets Calabrio ONE, a comprehensive suite of contact center workforce optimization software that's easy to implement, use and maintain. This solution includes call recording, quality assurance, workforce management, speech analytics and performance-based dashboards and reporting.

This solution has been adapted by many contact centers to easily personalize and optimize toolsets, streamline operations and become more cost-efficient. Company officials said that they are moving their headquarters from Plymouth, Minnesota, to a larger metropolitan office in downtown Minneapolis in April 2013 to keep up with their growth and expansion.

 "Thanks to the exceptional expertise among the teams here at Calabrio, as well as valued partnerships and customer input, we've seen momentous progress in both our product breadth and customer expansion," said Tom Goodmanson (News - Alert), president and CEO of Calabrio. "Calabrio continues its commitment to delivering simplified, user-centric solutions that take the complexity out of contact center management.

Goodmanson said that they look forward to building on their 2012 accomplishments to evolve the contact center into an information powerhouse that drives informed and strategic decision-making.

In addition to these credits, Calabrio was placed in the 2012 "Visionary" quadrant in Gartner's (News - Alert) 2012 Magic Quadrant for Contact Center Workforce Optimization, marking Calabrio's fifth year of inclusion in the report.

The company has also been the recipient of the 2012 CRM Service Award for Workforce Optimization, a second year win for Calabrio; TMC's (News - Alert) Customer Interaction Solutions Speech Technology Excellence Award; TMC's Customer Interaction Solutions CRM Excellence Award, also a second year win for Calabrio; TMC's Communication Solutions Product of the Year Award; and finalist for The Golden Bridge Awards' Best Information Technology Software.

Calabrio is also the member of the Cisco Developer Network (CDN), and a gold member of the Avaya (News - Alert) DevConnect program.

Edited by Ashley Caputo

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