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A Call Center + A Smartphone= Success
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A Call Center + A Smartphone= Success

February 07, 2013
By Jamie Epstein
TMCnet Web Editor

At this point in history, nearly 80 percent of all humans own a mobile phone and there are nearly 91.4 million smartphones in the United States alone. Out of the five billion mobile phones in the world, 1.08 billion are smartphones and nine out of every 10 smartphone users use their phone on at least a daily basis, according to Needless to say, robust devices such as smartphones have become invaluable to our mere mortal existence and many people would simply be lost without this gadget in tow. 

As the use of smartphones continues to reshape the way in which businesses complete key operations, customer service is being completely revolutionized as well. In fact, we have seen an increasing number of businesses catering to their client base through leveraging mobile apps to better serve customers in a reduced time frame in addition to a bevy of consumers utilizing a smartphone when attempting to contact a call center.

In an upcoming not-to-miss webinar slated to take place on Thursday, February 28th at 2:00 p.m. EDT and titled, “Connecting your Call Center to the Smartphone Revolution,” Shai Berger (News - Alert), CEO of Fonolo will be teaming with Mark Edelman (News - Alert), vice president of Member Services, 1st United Services Credit Union, to highlight game-changing industry statistics and real life examples that demonstrate the impact smartphones are now having on contact centers and how organizations around the globe can leverage these next generation products to ramp up customer satisfaction. 

Edelman will also be sharing a recent case study that details how his company implemented smartphones as a way to forever change the customer service landscape. Through working with Fonolo (News - Alert) to create a mobile app that would enable clients to seamlessly be connected to call center agents with just one click, the application completely obliterates the need for phone menus or even being forced to suffer through long wait times.

Still on the fence on whether or not to attend this seminar? This tidbit might push you over the edge- you will be able to view Fonolo's white paper, “Connecting your Call Center to the Smartphone Revolution (News - Alert)” simply by participating in the webcast. The paper delves deep into the major factors to remain mindful of when beginning to use mobile apps. 

Everyone from vice president’s and directors of customer service to vice president’s and directors of contact centers and Web/Social Media are strongly encouraged to attend.

To register for the event, click here now.

Edited by Rich Steeves

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