Dublin-based Fineos Corp., a vendor of enterprise software products for insurance, bancassurance, and government, has been selected by the Lifetime Care & Support Authority of New South Wales, Australia, to deliver disability claims management for catastrophic personal injuries arising from motor accidents.

 

The LTCSA is the statutory corporation responsible for paying for the treatment, rehabilitation and care expenses of people with serious injuries caused by motor accidents, regardless of who is at fault. A catastrophic personal injury normally requires significant medical treatment with long-term and permanent effects on the injured victim's life.

 

The case management capabilities within Fineos Claims will be used to manage all case-related work, including forms, documents, in-bound and out-bound inquiries, and financial transactions.

 

The product will meet the Authority's specific requirements by providing disability case management for severely injured people, scripting for initial intake notification, complaints and disputes handling and other functions.

 

Fineos has experience in automating complex, long-tail claims and experience in the public insurance arena. Fineos Claims already supports the "No Fault" claims management scheme for ACC in New Zealand, and will shortly replace the existing legacy claims system at the Transport Accident Commission of Victoria, Australia.

 

So far this year, Fineos has also announced new clients at the Road Accident Fund of South Africa and Manitoba Public Insurance in Canada.

 

In April, Fineos announced that BT (News - Alert) Insurance, a subsidiary of Westpac Banking Corporation in Australia, picked Fineos Claims to manage property & casualty lines.

 

Consumer credit claims for personal loan insurance and credit card repayment protection will also be managed by Fineos.

 

The software will be used to "streamline claims management operations at BT Insurance by automating processes, improving quality of customer service and enforcing best-practice rules," according to BT Insurance officials.

 

Michael Kelly, CEO of Fineos, called the deal "another strategic development for Fineos in the Australian market."

 

 

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