Aspect Software Enters Into Definitive Agreement to Acquire Voxeo Corporation

By Anil Sharma
TMCnet Contributor

Aspect (News - Alert) Software, a provider of fully-integrated customer interaction management, workforce optimization and back-office solutions, has entered into a definitive agreement to acquire Voxeo (News - Alert) Corporation.

Voxeo Corporation is a provider of hosted and on-premise Interactive Voice Response (IVR) solutions and a platform provider for communications enabled business processes.

The acquisition is likely to augment Aspect's ability to support cloud, hybrid and premise-based deployments while adding a market-leading IVR and multi-channel self-service capability to the company's solution portfolio.

"Today's consumers are demanding more from the brands they interact with, taking more control over when, where and how they conduct that engagement and enterprises are responding by seeking out vendors who can help them address these changes in the market,” said Chris Koziol, president and general manager of the interaction management division at Aspect, in a statement.

Koziol said that the acquisition of Voxeo, a major player in robust cloud, on-premise and hybrid self-service platforms, furthers Aspect's continued commitment to provide innovative technology and solutions that support the customers' efforts to transform and deliver remarkable customer experiences.

"We share Voxeo's vision for the future of customer contact and are thrilled to expand and integrate our offerings to provide the kind of flexible solutions that deliver seamless service across proactive outbound, inbound, mobile and SMS channels," he said.

Officials with Aspect pointed out that Voxeo as the only provider who offers hosted, private and hybrid cloud offerings, will bring capabilities on a global scale to the company’s portfolio and will provide data center infrastructure and network operation center (NOC) capabilities that will help expand regional delivery of the company’s cloud solutions and SaaS (News - Alert) hosting capabilities.

 "By recognizing the industry's appetite for flexible, hosted solutions early on, and developing a versatile and scalable technology platform to address the need, Voxeo has been able to achieve strong financial growth that has outpaced the broader market," said Bob Ingalls, chief executive officer of Voxeo.

"However, we are coming across an increasing number of opportunities that require a broader call center solution,” said Ingalls.

He said that the relationship with Aspect promises to give the company a dynamic partner to continue success by offering the customers a market-dominating combination of Aspect's innovative contact center solutions with Voxeo's self-service and multi-channel platforms.