DMG Consulting Reports on Upcoming Changes to Outbound Dialing Legislation

By Mandira Srivastava
TMCnet Contributor

The publication of a comprehensive report prepared by DMG Consulting, in partnership with Connect First, is set to change outbound dialing legislation, specifically the Telephone Consumer Protection Act (TCPA). These changes may affect outbound telemarketing techniques.

Connect First, a SaaS (News - Alert) telecommunications and cloud contact center software provider, focuses on customer satisfaction and elegant hosted solutions. The company provides a robust platform, designed and supported by a team of highly experienced engineers, designers and business analysts, and backed with personalized in-house customer care.

Connect First offers solutions like Cloud Routing, Inbound ACD, Voice Broadcast, Disaster Recovery, Predictive Dialer, Outbound Dialing, Call Tracking, Interactive Voice Response (IVR), Real-Time Telemetry, CDR Reporting, Live Agent Chat and more.

This report addresses new regulations included by the FCC (News - Alert) that will become effective as of Oct. 16, 2013. DMG’s report discusses TCPA plans, the changes made by FCC, the impact of the legislation on contact centers and vendors and tips to help contact centers comply with TCPA requirements.

DMG’s report states the changes to the legislation and analyzes the new legislation in a clear and concise manner.

Connect First CEO Geoffrey Mina said in a statement, “We’re committed to providing the best information possible, the work of Donna and her team represents an important step in this direction.”

The cloud-based contact center infrastructure market is picking up momentum, and in today’s fast paced enterprise environment there is no time for infrastructure and systems downtime. DMG Consulting and Donna Fluss have been analyzing the cloud-based contact center infrastructure market since 2008. Both are independent research, advisory and consulting firms whose mission is to help their clients build world-class contact centers.