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Convergent Opens Customer Care Center in San Antonio
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Convergent Opens Customer Care Center in San Antonio

May 27, 2014
By Rahul Arora
TMCnet Contributor

Convergent, a company that provides diversified business process outsourcing, customer care and receivables management solutions, recently opened its fifteenth customer care center in San Antonio, Texas. Manned by 400 professionals, this new facility is located in the Century Building on 410 NE Loop 41.

The company has more than sixty years of history serving a diverse industry customer base, including consumer contact outsourcing services, commercial receivables management and healthcare revenue cycle management. Convergent empowers its clients with an innovative combination of an adaptable workflow engine, technology-enabled operations, next-generation analytics and professional services to deliver superior financial performance and high levels of client and consumer satisfaction.

Convergent currently has two main divisions: Convergent Outsourcing, which provides contact center and receivables management solutions for diverse industries, and Convergent Revenue Cycle Management, which offers a full suite of technology-enabled patient access services, third-party reimbursement, self-pay and payment recovery solutions for hospitals and healthcare providers. The new contact center will be a part of Convergent Outsourcing.

“Our business is all about people, so we put a lot of thought into picking new locations, said CEO Mike Meyer. “We need locations where we can attract hard-working people who will succeed in our business. San Antonio has just such a workforce we can draw from, as well as a pro-business climate and minimal commute problems. We are very excited about the new center.”

In related news, Convergent Revenue Cycle Management entered into a business partner agreement with Siemens (News - Alert) Medical Solutions, one of the world's largest suppliers of products and solutions to the healthcare industry. Under the agreement, Convergent will help Siemens' healthcare customers improve their financial operating performance and increase patient and physician satisfaction through its innovative revenue cycle management solutions.

Edited by Maurice Nagle

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