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NCR Silver Announces Round-the-Clock Support with Domestic Call Center
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NCR Silver Announces Round-the-Clock Support with Domestic Call Center

August 11, 2014
By Raju Shanbhag
TMCnet Contributor

Offering improved support for its NCR Silver small business customer service offerings, NCR Corporation has provided U.S.-based 24/7 support. Thus, NCR Silver becomes the first small business tablet point-of-sale (POS) solution to provide round the clock service to customers, the company has claimed.

Previously, the support closed at midnight. This created few issues for clients such as restaurants, as well as businesses on the West Coast, who needed support round the clock. This extension of service hours was made keeping such clients in mind. With this 24/7 support, the company seeks to eliminate time differences in customer service and help companies to expand their market to newer regions.

NCR Silver’s call center enables agents to be agile and flexible. They can solve customer issues anywhere where an Internet connection is available. With real-time visibility into customer issues problems are solved quickly with an increased level of satisfaction. It also provides call-back functionality which allows the customer to hang up when he has to too long in queue. This reduces customer frustration.

“Recognizing that problems do not occur strictly during normal business hours, we expanded our call center to handle customer issues the moment they arise," said Justin Hotard, general manager, NCR Small Business. “Giving small businesses a better technology experience is critical so that they can focus on what matters most to them – delighting their customers and growing their business.”

NCR Silver technology has been implemented in some of the unlikeliest places. Recently, Happy Belly Curbside Kitchen announced the company has deployed NCR Silver mobile point-of-sale (mPOS) system for their growing food truck service. The new mPOS system will be deployed in all four of the company's food trucks using iPads. With this, Happy Belly will get some advanced features like sales tracking and inventory management.

Edited by Maurice Nagle

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