International Hotel Chain Moves to Cloud-based Compensation Management

By Casey Houser
Contributing Writer

Hotel management can be a complex endeavor that requires the juggling of multiple types of employees that perform a number of different customer-related services. The customer always comes first in hospitality, but behind the scenes, managers know that employee compensation may come before many things. Employees must be properly rewarded for the tasks they perform and the responsibilities they carry; to that end, hospitality businesses can tackle the issue of compensation management by making use of advanced software.

Xactly (News - Alert), a provider of cloud-based employee compensation management software, announced this week that Hyatt Hotels Corporation, the international operator of hotels, is currently replacing its legacy system with Xactly Incent software to provide its managers with greater visibility into the work employees perform and the rates of compensation they deserve. Rodahl Leong-Lyons, vice president of sales for Hyatt in the Americas, commented on the transformation the new software helped provide.

"We tried another compensation system in the past, but it didn't work for us," Leong-Lyons said. "We needed a solution that could get the job done, while instilling trust in the system. We received that and more with Xactly. Today, plan discussions don't center on 'what's impossible' to calculate, but rather 'what's possible' for our business."

The basic change that has taken place from the legacy system to the Xactly system is one of options. The Xactly announcement says Hyatt's legacy system limited the company's creativity with regard to compensation plans. Now, it can use the cloud-based software to create plans that are unique to specific situations and can include geographic area. For an international enterprise such as Hyatt, the ability to alter its payment plans according to different cultures in different parts of the world may become an invaluable part of its operations.

Xactly recently received a number of industry awards including a Stevie Sales and Customer Service award, a CRM Watchlist Elite award, and a TMCnet CRM Excellence award. It reportedly received these and other awards for its focused business model, its innovative ideas, and its core values that reflect in its positive treatment of its own employees and its desire for other companies to reward their own employees for the work they do.