Security Firm Adopts 8x8 Cloud Solution
December 05, 2014
FishNet Security in just one month’s time has implemented 8x8 (News - Alert) cloud communication solution at more than 30 of its offices across the U.S.
The client move from a premises-based contact center and telephony model to a cloud-based one in an effort to allow for more predictable costs, reduce the number of vendors with which it had to interact, and simplify system administration. That frees up IT staff to spend time on more strategic pursuits, according to FishNet Security IT architect David Yarnevich.
Starting the migration with its smaller remote offices, of which it has 20, FishNet Security eventually ramped it up to also include its main offices, of which it has 11. The entire company is now on the 8x8 platform.
8x8 provides cloud-based unified communications and virtual contact center solutions to more than 39,000 small, midsize and distributed enterprise organizations operating in more than 40 countries. Its solutions replace traditional on-premises PBX (News - Alert) hardware and software-based systems with a flexible and scalable SaaS alternative, encompassing cloud business phone service, contact center solutions, and Web conferencing. Gartner recently placed 8x8 in the leaders quadrant of its Magic Quadrant for Unified Communications (News - Alert) as a Service, multiregional, for the third consecutive year.
The company’s Virtual Contact Center is sold as a cloud-based single point solution or as an integrated component of the company’s Virtual Office telephony solution. The current version of 8x8’s VCC is compatible the latest versions of Chrome, Mozilla (News - Alert) Firefox, and IE with no plugins or codes to download.
It includes virtual queuing, eliminating long hold times; allows customers to request a callback, so they don’t have to wait on hold; and enables contact centers to manage peaks and decreases in their call loads. VCC reporting wizards, meanwhile, provide contact center managers with better insight into their environments. Contact directories and queue lists support favorites and recently accessed records. There also are agent tools for recording and playing audio messages.
Edited by Maurice Nagle
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