LiveVox Cloud Platform Helps Healthcare Providers Succeed

By Clayton Hamshar
Contributing Writer

AR Logix, a revenue cycle management service provider, is the latest of many companies to reap the benefits of implementing cloud architecture from LiveVox (News - Alert), a company specializing in cloud contact center solutions for enterprise. Healthcare business process outsourcing (BPO) companies such as AR Logix, when leveraging LiveVox's platform, are able to ensure healthcare providers generate positive patient experiences, remain profitable and maintain compliance in an increasingly complex regulatory environment.

One of the most important aspects of LiveVox's cloud platform is its TCPA risk mitigation dialing suite, Four Clouds, which provides contact centers with some of the strongest compliance features in the industry. Patient confidentiality especially is a hot issue with an expansive set of complicated regulations, making the need for this solution quite apparent. The product suite includes a host of other features as well, such as dynamically retrievable call recording, phone/account penetration controls and DNC/Time Zone controls.

“Healthcare is notorious for its complexity, and that impact is felt more now than it has ever been before with today’s growing compliance pressures and changing consumer base,” said Brian Hamilton, Senior Operations Consultant at LiveVox. “Cloud provides an essential opportunity for the industry to make those adoptions without committing heavy costs and resources. AR Logix exemplifies that and we look forward to supporting AR Logix in driving not only their own business results, but also those of the hospitals and physicians which they service.”

Using the LiveVox platform, businesses like AR Logix are free to take advantages of cutting-edge developments in technology without outrageous acquisition costs. Some of the most valuable agent optimization features that are afforded by the platform include virtualization, unrestricted capacity pacing and integrated self-service functionality. By unifying its agents on a single platform, AR Logix can match a patient with the representative that is best equipped to serve them in record time. Furthermore, LiveVox provides an unrestricted workforce on-demand, freeing AR Logix employees to focus on core aspects of their business like revenue cycle performance and clients' customer service experiences. 

“At AR Logix, our mission is to build a winning culture that allows our employees to develop professionally and personally so we can service our clients to the fullest potential. LiveVox’s cloud platform frees us to fulfill that – especially when it comes to compliance,” says Tony Carabello, CEO of AR Logix. “The uncertain regulatory environment has forced many revenue cycle management professionals to operate based on compliance concerns, not performance. LiveVox’s robust tools and rapid speed-to-market helps ensure that we, and in turn our clients, remain flexible and effective in order to shift the focus back on performance.”