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DialConnection Contact Center Solution Integrates with Latitude Version 8.x
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DialConnection Contact Center Solution Integrates with Latitude Version 8.x

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June 12, 2009
By Susan J. Campbell
TMCnet Contributing Editor


Contact center solutions company, DialConnection LLC, has announced the seamless integration of an All-Inclusive Contact Center Solution with Latitude Version 8.x. This strategic partnership between DialConnection and Latitude ensures the delivery of more advanced integration of both solutions.


"Latitude offers their customers a best-in-class collection and recovery solution so it is a natural fit for the continued seamless integration between the two solutions as DialIntelligence is a best-in-class, all-inclusive contact center solution and the two solutions combined delivers one of the most robust solutions in the collection and recovery industry," said Ed Fontaine, SVP of Contact Solutions and Marketing.
 
"DialConnection remains a leader in client driven contact solutions. Latitude is a leader in client driven collection and recovery solutions and continuing our integration with their solution delivers results to our mutual clients," said David Sargent, Executive Vice President of Dial Connection.

Carl Harkleroad, President of Latitude Software added that as a client-driven software company, Latitude’s seamless integration with DialIntelligence provides clients with the ability to improve both solutions as they recognize how their organization maximizes the integration. As clients continue to use the solutions each and ever day, they are the best people to help us determine where to make improvements.

DialConnection offers contact center solutions for the collections, financial services, government, healthcare, investment banking, telemarketing and utilities industry.
 
The company’s DialIntelligence is its complete Contact Center Solution that provides an integrated IVR/ACD with text to speech, inbound and outbound predictive, power and broadcast dialing, call blending, call recording and so much more.

Founded in 1997, Latitude Software specializes in software and services for the debt collection and debt recovery industry. The company was founded on the principle of delivering unrestricted software and services that will allow for independence.

With the current state of the economy, business is ramping up and continues to be strong for those contact centers that operate in the debt collection and debt recovery space. This collaboration between DialConnection and Latitude Software will present these contact center clients with the integrated solutions they need to deliver a better experience for the customer, while also producing results.
 
 

Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan’s articles, please visit her columnist page.

Edited by Stefania Viscusi

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