TMCnet - World's Largest Communications and Technology Community



The 2010 IP Contact Center Technology Pioneer Award Winners Announced
Outbound Call Center Featured Article

The 2010 IP Contact Center Technology Pioneer Award Winners Announced

July 16, 2010
TMCnet News

Norwalk, CT (July 16, 2010) Technology Marketing Corporation (TMC) today announced the IP Contact Center Technology Pioneer Award winners presented by Customer Interaction Solutions magazine. Customer Interaction Solutions has been the premier publication in the CRM, call center and teleservices industries since 1982.

The IP Contact Center Technology Pioneer Award recognizes companies which have brought to market an outstanding IP contact center product or service. Winners were selected based on the IP contact center solutions that offered stand-out features, functions or capabilities which set them apart from others in the space.

“It’s an honor, once again, to recognize pioneering companies which proved to our editorial team that it’s IP contact center solutions are truly groundbreaking technologies,” stated Rich Tehrani (News - Alert), CEO, TMC. “We were please to see so many outstanding solutions and are pleased to recognize 22 solutions.”

The Fifth Annual IP Contact Center Technology Pioneer Award winners are listed below and will be showcased in the July issue of Customer Interaction Solutions.

2010 IP Contact Center Technology Pioneer Award Winners




Autonomy interaction Control Element (ICE)


CosmoCall Universe - CosmoDashboard


HUD Queues for Call Center Edition




Call Distributor




LiveOps On-Demand Contact Center Platform


Mitel (News - Alert) Contact Center Solutions

NICE Systems Ltd.

NICE SmartCenter for the VoIP Contact Center

Noble Systems Corporation

Noble SIPhony



RingCube Technologies, Inc.

RingCube vDesk

Sangoma Technologies

NetBorder Call Analyzer 2.0


ShoreTel (News - Alert) Enterprise Contact Center 5,1


Syntellect (News - Alert) CIM

Toshiba America Information Systems, Telecommunication Systems Division

Toshiba (News - Alert) Strata Call Manager


Hosted Call Center Solutions

Varolii Corporation

Varolii Agent Connect

Varolii Corporation

Varolii Queue Management

Verint® Witness Actionable Solutions®

Impact 360 IP Recording

Verizon Business

Verizon VoIP Inbound with Local Originations


Zeacom Communications Center

About Customer Interaction Solutions Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit  

About TMC

Technology Marketing Corporation (TMC) is a global, integrated media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN magazines. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two million unique visitors each month on average worldwide, according to Webtrends. TMCnet has ranked within the top 3,500 in Quantcast's Top U.S. sites, placing TMCnet in the nation’s top .03% most visited Web sites. In addition, TMC produces ITEXPO; 4GWE Conference and M2M Evolution (in conjunction with Crossfire Media); Digium|Asterisk World (in conjunction with Digium); and Smart Grid Summit (in conjunction with Intelligent Communication Partners). TMC serves other communications market segments with the Cloud Communications Summit (in conjunction with Light and Electric); CVx ChannelVision Expo (in conjunction with Beka Publishing); and MSPWorld™ (in conjunction with the MSP Alliance).

TMC also serves technology professionals with industry-specific Web sites: InfoTech Spotlight, 4GWE, M2M,, Smart Products Ecosystem,,, Satellite Spotlight,,, Business Video,, and

For more information about TMC, visit

Contact:Jan PierretMarketing (203) 852-6800

Edited by Juliana Kenny

Article comments powered by Disqus
Outbound Call Center Home Page

Technology Marketing Corporation

35 Nutmeg Drive Suite 340, Trumbull, Connecticut 06611 USA
Ph: 800-243-6002, 203-852-6800
Fx: 203-866-3326

General comments:
Comments about this site:


© 2019 Technology Marketing Corporation. All rights reserved | Privacy Policy