Airlines all over the world are looking to generate more profit and at the same time, provide more facilities to their customers to ward off competition. For many of these airlines, advanced technology can be a savior, if used wisely.
In its new business travel survey, Flightview, a company that provides real-time flight information solutions for the aviation and travel industries, stated that it's time to get on board with advanced travel technology for airlines.
While 63 percent want to be notified about seat upgrade availability, more than 94 percent want the status of their flights pushed to their phones. Also, more than 70 percent want to get an alert when their flight is boarding. The number of satisfied customers is low when it comes to services, as only 28 percent of business travelers are satisfied with in-flight Wi-Fi offered by airlines, the company stated in a press release.
“Business travelers, pressed for time, want access to new tools and technologies that make traveling easier and more efficient," said Mike Benjamin, CEO of FlightView, a company specializing in day-of-travel information and mobile content for airports, airlines and travel companies. "Every time an airport or airline rolls out a new offering, it raises travelers' expectations, which, in turn, puts pressure on others in the industry to quickly adopt and integrate new technologies.”
Recently, the company announced that it added 10 more major airports to its quickly growing list of mobile customers. These new airports include: Baton Rouge Metropolitan Airport, Dane County Regional Airport, Dayton International Airport, Eastern Iowa Airport, Gulfport-Biloxi International Airport, Lehigh Valley International Airport, Lincoln Airport, Mammoth Airport, Nashville International Airport and Raleigh-Durham International Airport.
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Edited by Brooke Neuman