Subject:::Globalstar Completes Second-Generation Constellation - Satellite Spotlight Satellite Spotlight eNewsletter
If you have trouble viewing this email, click here to view online.

  Featured Articles

  Sponsored By: Genesys

WEBINAR: Ending the Multi-channel Frustration
Insights into Delivering Exceptional Multichannel Customer Service

Wednesday February 27, 2013 TIME: 2:00 PM ET/ 11:00 AM PT

The traditional approach to address changing customer expectations has been to add customer service channels such as voice, IVR, email, web, social in a siloed, knee-jerk fashion. This approach is outdated and creates too many gaps in the conversation, ultimately frustrating consumers.

Forrester data shows that there has been a shift in channel usage, particularly towards digital and social. Forrester data also shows that only a third of the companies actually succeed at fulfilling customer expectations for communicating via multiple channels.

What's needed is a strategy that enables one, consistent conversation with consumers, regardless of channels. How do you get there?

Register Now for this webinar. We'll address this question with help from Principal Analyst at Forrester, Kate Leggett and provide new insights on how to:

  • Consolidate your customer service channels
  • Future proof your contact center architecture
  • Develop a customer centric strategy and differentiate your customer experience

Register Today

  Top Stories

  From The Expert Corner

February 07, 2013

Globalstar Completes Second-Generation Constellation

By Doug Mohney, Contributing Editor

Globalstar (News - Alert) now has six new satellites in orbit, filling out its second-generation constellation of 24 satellites. Now, all it has to do is win back old customers and find new ones.

The six Globalstar satellites were launched onboard a Russian Soyuz rocket at 11:04 AM February 6, 2013 from the Baikonur Cosmodrome in Kazakhstan. Launch provider Arianespace (News - Alert) confirmed that the Fregat upper stage accurately put the six second-generation satellites into their targeted low earth orbits of around 920 kilometers, Globalstar has confirmed all six satellites were successfully contacted following separation from the upper stage and has begun initial in-orbit testing. All six spacecraft are confirmed operating as normal at this time.

With 24 new satellites in orbit, Globastar now has a completely new network replacing its defective first- generation  satellites. Some of the company's initial 24 satellites launched between 1999 and 2001 suffered an "anomaly" on the communications antenna S-band amplifiers, resulting in degraded performance. The problem affected both two-way voice and data service, causing a delay in establishing calls and limiting the duration of calls as satellites affected with the problem passed overhead... Read More

   Featured Videos

   Featured Resources

  Featured Channels is Your Source for the Latest Satellite News
  and Information

  Advertise With Us

  General advertising Info: Click here

  Become a TMCnet columnist!

Become a TMCnet columnist! Want to contribute your expertise to a growing audience of technology professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at for details.

This email was distributed by: Technology Marketing Corporation, 800 Connecticut Avenue, Norwalk, CT 06854 As a valued reader or attendee of TMC's publications and events, you will occasionally receive carefully-screened offers and free product information via email. If you no longer wish to receive this type of email, please go to[[email]] to adjust your preferences.