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United Airlines Enhances Customer's Flying Experience by Adding In-flight Wi-Fi Services

Satellite Technology

Satellite Technology Feature Article

October 03, 2012

United Airlines Enhances Customer's Flying Experience by Adding In-flight Wi-Fi Services

By Daniel Brecht, Contributing Writer


Those who are travelers and take planes are being offered, on many airlines, low-cost fees or free in-flight Wi-Fi. This allows those who take along Wi-Fi-enabled device, like smartphones, tablets, and laptops, the opportunity to work on-the-go and stay connected in-flight as well as let others connect to the Internet to check e-mail, go to a social network site, read the news or play games online.


There are many benefits to having Wi-Fi available onboard a plane; it does come handy for business travelers and gives flyers something to do while in-flight.

These days, other than Delta Air Lines, who was among the first to offer Wi-Fi services onboard their flights, more and more commercial planes are moving ahead with in-flight Wi-Fi for passengers; United is one such airline that has, since last June, been offering in-flight Wi-Fi services for its Airbus A319 family –according to SeatMaestro, in the United Airlines fleet there are 55 of these planes with other 23 on order.

According to a United Airlines statement, passengers can look forward to having Wi-Fi also added to its Boeing fleet – which consists of more than 200 Boeing (News - Alert) 737 and 757 aircraft.  Those who fly with United can begin to notice Wi-Fi services as early as the start of 2013.

To enhance their customer’s flying experience, and to stop the complaints from passengers, United Airlines had made an investment of more than $500 million to improve their services, to include Wi-Fi, onboard their aircrafts.  

With in-flight Wi-Fi services growing rapidly in the U.S., passengers onboard United, or other airline, are likely to see more Wi-Fi offerings for international travel.

Presently, not many flight passengers are willing to pay for Wi-Fi services; they would like to have it included in the price of the plane ticket. Whether or not United Airlines offers free in-flight Wi-Fi on board its flights has yet to be seen. One thing is for certain, many United passengers as well as other airline passengers see the need to use in-flight Wi-Fi on a future flight.

According to an IMS Research statement and survey, those passengers who paid for in-flight Wi-Fi had claimed it was “value for money.” It also showed that many passengers who received Wi-Fi onboard their flights had used it mostly for leisure purposes.   

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Austin 2012, happening now in Austin, TX.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Brooke Neuman

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