Yes satellite TV, Israel’s sole satellite television provider, has chosen NetCracker’s (News - Alert) Converged Billing and Customer Care Solution for its Large-Scale BSS transformation program. With the help of Netcracker’s solution, Yes satellite TV is aiming to enhance the customer experience by providing next-generation services in a highly competitive pay TV market.
NetCracker Technology is a subsidiary of NEC (News - Alert) Corporation. It is a provider of BSS/OSS solutions to service providers globally. NetCracker’s end-to-end innovative BSS/OSS solutions help service providers in maximizing the convergence of network and IT, operationalizing next-generation connectivity and monetizing content to deliver a compelling customer experience.
Yes satellite TV is an old client of NetCracker. It has been utilizing NetCracker’s billing solutions since 2000. Yes satellite TV will be implementing an integrated solution that has several mission – critical functionalities including a 360-degree centralized view of the customer, case management, and workflows. It will also help it gain speed-to-market for tariffs, complex bundles and tailored promotions. NetCracker’s solution also provides support for several end user devices. All these additions will enhance the user experience and improve the quality of the service.
"Over the years, we have worked with NetCracker on a number of complex projects that have been critical to the success of our business, and through this experience our two companies have developed a trust and partnership that is invaluable, " said Roni Baranov, vice-president of Information Technology, Yes satellite TV. "In choosing NetCracker, we have found an outstanding solution that provides the functionality we require backed by powerful expertise, a proven solution delivery methodology, and a forward-looking vision."
"Today’s pay TV market is characterized by rapid change, converging services, and significant technical advances" said Sylvain Seignour, NetCracker’s vice-president of Americas and Europe. "In the midst of these changes, it is essential that companies keep their focus on the customer experience. As the industry’s most comprehensive end-to-end BSS/OSS solutions provider, NetCracker is implementing a solution that will enable Yes satellite TV to meet its specific technical requirements while achieving operational efficiency and the highest level of customer experience possible."
NEC Corporation is a provider of broadband network, Internet and enterprise solutions. With the strength of over 140,000 employees, it delivers customized solutions by integrating its technical strength in IT and networks in the key fields of new and upcoming devices, computer and networking.
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Edited by Brooke Neuman