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Tpad Expands SIP Trunking Telephony services with the Predictive SIP Dialler

TMCnews Featured Article


January 16, 2012

Tpad Expands SIP Trunking Telephony services with the Predictive SIP Dialler

By Madhubanti Rudra, TMCnet Contributor


Tpad (News - Alert), a UK based provider of managed VoIP services for global customers, recently unveiled predictive SIP Dialler, which according to the company is much ahead of its competing services in terms of its enhanced capabilities and features.


According to Tpad officials, by offering more options at varying rates than any other existing traditional systems, the new predictive SIP dialler allows businesses to enhance their services while taking even more advantage of their existing PBX (News - Alert) and VoIP investments.

Tpad is an established telecommunication company providing varied telecommunications products and services to both the consumer and the business market. Last year, the company launched SIP trunking telephony services. The new predictive dialler service is a part of this initiative.

As officials explain, a predictive SIP dialler is used to dial a list of telephone numbers from database and pass all successful calls automatically to waiting call centre agents. The system has been designed to minimize the time that agents spend waiting between conversations, while minimizing the occurrence of someone answering when no agent is available. This ultimately increases agent talk time, call rates per day, and operations efficiency at a call center. Tpad provides industry’s one of the most advanced and feature-packed

So far, Tpad’s feature-filled predictive SIP Dialler service is considered the one of the most advanced of its kind in the market, and trusted by hundreds of customers for expanded call center capabilities and more customizable options.

Regarding the enhanced features in its new SIP Dialler, Tpad explained that starting from the agent level to manager level, the new blended call center diallers will assist in the full management of call center operations, in addition of performing its normal functions. The new diallers can organize leads, sales and call-backs. In addition, equipped with do-not-call database, the system can make sure all calls are fully targeted.

Tpad’s predictive SIP Dialler, which is also capable of producing live real-time reports, can also be used for monitoring and evaluating call center agent productivity and overall call centre operations.

Tpad maintains that given its cost-efficient services, the predictive SIP Dialler makes a reasonable investment. Not only that, Tpad also promises a quick return of investment for its customers.

“Companies will continue to seek to improve their communication, and they will find that this communications technology offers one of the most inexpensive solutions that perfectly meet their needs,” Tpad Marketing Manager Steven Johns (News - Alert) explained in a statement.

“We are confident that if companies hire us to deploy SIP into their systems, with our many flexible options at varying rates, return of investment can be assured in less than six months,” Johns added.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO East 2012, taking place Jan. 31-Feb. 3 2012, in Miami, FL. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO registration click here.

Stay in touch with everything happening at ITEXPO. Follow us on Twitter.


Madhubanti Rudra is a contributing editor for TMCnet. To read more of her articles, please visit her columnist page.

Edited by Carrie Schmelkin







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