Genesys (News - Alert) Telecommunications Laboratories, Inc., a technology leadership organization that offers products and services that meet both existing and future business needs, has named Echopass Corporation as North American Hosted Partner of the Year for 2011. Echopass is a member of the Genesys Partner Program that receives the support and resources it needs to increase profitability.
It is Echopass’ professional services, contact center solutions, and cloud-based and hosted solutions in North America that gave them the “Hosted Partner of the Year” award, as revealed in Business Review USA’s press release. The award was presented during the annual Genesys G-Force user conference in Seattle, Washington.
Echopass’ partnership with Genesys, which uses their SIP Server, their Customer Interaction Management Platform and incorporates their technology to deliver a hosted, cloud-based contact center Service (SaaS (News - Alert)) service platform to maximize productivity and operational efficiency, is enhancing the customer experience by delivering enterprise class reliability and security for each individual client.
It has been Echopass’ leadership in delivering innovative cloud services, as well as its growth initiatives, customer satisfaction and overall success with Genesys which continues to make them, to this day, excel in the marketplace.
The company's solutions are delivering tangible business results: they offer unlimited scalability and security within a cloud environment; they provide guaranteed service levels and solutions that lead to cost savings and increased revenue for their customers. As a SaaS hosted SIP-enabled contact center and provider, Echopass far exceeds the growth rates over its competitors in offering inbound and outbound services, ranging from voice (TDM, IP/SIP, or hybrid), e-Services and SMS/text.
Echopass Corporation is recognized as the number one provider of cloud-based contact center solutions to large enterprises. Its cloud framework, which uses a layered services oriented architecture (SOA), has made an impact on business transformation and agent optimization by offering fast response and enhanced scalability of applications for contact centers with cloud-based solutions and Software- as- a- Service (SaaS) delivery.
Edited by Brooke Neuman