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ShoreTel, a provider of brilliantly simple unified communications platforms, including business phone systems, applications and mobile Unified Communications (News - Alert) (UC) solutions, has expanded Asian presence by opening an Indian office.

According to company officials, Transition Systems also holds distribution agreements with ShoreTel for Indonesia, Malaysia, Philippines and Singapore. In India, Transition has offices in Bangalore, Chennai, Delhi and Mumbai.Bruce Downing, ShoreTel managing director Asia and South Africa, said that the simplicity of ShoreTel’s architecture and management platform provides a compelling solution for Indian organizations, particularly those with a distributed presence across India.“ShoreTel’s simple architecture allows our solution to easily scale with the organization. In a market like India, where many businesses experience rapid growth in employees or physical locations, a ShoreTel UC or Contact Centre solution can keep pace with the organization’s communications needs, and is easy to manage and maintain using internal resources,” said Downing, in a statement.

He added that ShoreTel solutions have already been sold and implemented in India to service a number of the company’s global customers.

“We have had success to date and some of the highest customer satisfaction ratings in the region through our global system integrators, such as Xtelesis,” said Downing. ShoreTel recently appointed Rajiv Sharma as Country Manager - India.

Before joining ShoreTel, Sharma was the distribution and channel sales manager for Huawei (News - Alert), and has also held sales and management roles at Alcatel, Mitel and Avaya Global Connect. He holds an MBA from the Symbiosis Institute of Telecom Management and a Bachelor of Business Marketing from University of Bangalore. “Rajiv has tremendous experience in the telecommunications sector in India. He understands the industry very well and the role of the telco vendors in the market. He will be working very closely with Transition Systems’ Management to drive a strong channel business for ShoreTel in India,” Downing added.

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