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SIP voice services including VoIP and IP phones are always a great addition to any business’ communications platform, but it won’t serve much use if the quality or clarity is suffering. Because of this, it’s essential that businesses invest in and implement VoIP monitoring services to keep everything up to par.

In light of this, it was revealed this week that Telchemy (News - Alert), a Voice and Video over IP monitoring and management provider, will be servicing Internet2’s VoIP services – namely, its SIP Voice Services. Telchemy takes pride in its esteemed voice and VoIP performance management technology solutions, offering quality monitoring and analysis software products. Meanwhile, Internet2 is a member-owned advanced technology community that provides a collaborative environment for U.S. research and education organizations to solve common technology challenges.

Specifically, Internet2 selected Telchemy’s SQmediator VoIP Performance Management solution to help manage its Internet2 SIP Voice Service. The choice was very wise on Internet2’s behalf, seeing how SQmediator is an advanced performance management system that enables service providers and enterprises alike to monitor VoIP and IP video conferencing in real-time for faster detection of problems to ensure optimum quality of service (QoS).

SQmediator works by collecting voice quality reports directly from IP phones, then performing real-time correlation with customer and/or location to support rapid problem detection and drill-down with its intuitive Web browser-based dashboard.

Furthermore, SQmediator is highly-scalable, and was developed specifically to tackle rigorous security requirements head on, such as those associated with higher tier environments like the government and financial industries.

SQmediator also boasts:

•  Support for multiple service levels and service types
•  Customizable performance thresholds
•  SNMP v1/2c/3
•  E-mail alert generation

This will surely prove advantageous for Internet2, who is looking to step its game up in meeting the most challenging technology issues head on.