Global Village Telecom (GVT), a Brazil-based broadband and fixed telephony company, has been presented with Frost & Sullivan's Latin America 2010 Best Practices Award. This award recognizes GVT's accomplishments in the Data Communications Market.
For the Excellence in Product Differentiation Award, Frost & Sullivan (News - Alert) used several criteria to benchmark GVT's performance, quality of Data services delivered, customization, match to target market needs, and brand perception of the uniqueness of the product.
Enterprises are opting to have a single provider for all their communications and technology needs, and carriers have to provide a complete, integrated, convergent solution.
"Our unique and rigorous approach to research provides a 360 degree view of industry challenges and key trends, and found GVT to have a proven ability to deliver excellence and best practices as a leader in Data Communications (News - Alert) Market for Latin America," stated Frost & Sullivan Industry Manager, Jose Roberto Mavignier, in a press release. "We hope that this recognition will inspire and influence investors, customers and employees alike.”
GVT counts with IP NGN network, improving the number and quality of services being offered. Pushing value-added services (IP Telephony, Security, etc.) over the data network increases revenue and ensure loyalty.
With Small and Medium Business (SMB) segment acquiring higher importance in this sector, GVT offers customized solutions and support. GVT addresses SMBs' particular needs in terms of affordable and feasible SLAs, personalized customer support, fragmented pricing and tailored value-added services (VAS).
Other participants in Brazil are offering basic connectivity solutions to the Small and Medium enterprises, GVT offers customized products for Dedicated Internet and VPNs, and also for managed services and SVAs. The company provides value-added services with the basic connectivity solution, including managed services, IP telephony and security, among other solutions to address most of the technological issues.
Anamika Singh is a contributing editor for TMCnet. To read more of Anamika's articles, please visit her columnist page.
Edited by Jaclyn Allard