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For the seventh year in a row, ShoreTel (News - Alert), provider of IP phone systems with unified communications, has received the highest ratings for IP telephony products from IT decision makers in Nemertes Research annual benchmark.

Ratings for 37 IP telephony vendors have been received by Nemertes, an independent research firm based in Illinois. It has also determined the award solely on the views and experiences of more than 2,000 actual users of IP telephony systems.

"ShoreTel has maintained its first-place standing, with more authority than ever," the report states. "This year, ShoreTel is the winner with an impressive 4.22 overall score." The next highest overall score from a competing vendor was 3.90.

"We are honored to earn this highly prestigious award for the seventh year running. Clearly, ShoreTel customers value our commitment to product and service excellence. ShoreTel's all-in-one UC system was designed to eliminate complexity by offering a brilliantly simple solution to help our customers align business communications with business goals, improving efficiency, reducing costs and increasing productivity.”, John W. Combs, CEO, ShoreTel, said.

"ShoreTel is the only vendor in any technology category to have received the highest scores since Nemertes started tracking IT decision-maker ratings seven years ago. ShoreTel's customers continually rate its customer service, technology and value ahead of all of its competitors" Robin Gareiss, Nemertes' executive vice president and senior founding partner, said.

In related news, ShoreTel has launched an anti-complexity movement targeted at battling unnecessary and costly complexity in the IP Telephony industry.