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ClickSoftware (News - Alert) Technologies Ltd., a provider of automated workforce management and optimization solutions has enhanced its ServiceTycoon software to help small and mid-size service businesses deliver a high-touch customer experience with minimal cost and effort.

ServiceTycoon is ClickSoftware's web-based scheduling, billing, and contact management application for small and medium service businesses. It enables service businesses streamline and gain control over the entire service cycle – from the initial customer call to invoicing and payment. 

The company believes that the new enhanced version would make it easy for service businesses to win loyalty by demonstrating an information-rich customer relationship across the entire service ecosystem.

"A strong reputation and positive word of mouth is absolutely critical to the success and growth of any small service businesses," Hannan Carmeli, president and chief operating officer of ClickSoftware said.

 "CKSW brings to the small business market all the capabilities which, in the past, were only affordable by large companies. This latest version of ServiceTycoon includes templates so businesses can easily and quickly send professional communications to their customers, a customer portal so their customers can view estimates or invoices, as well as the AnswerZone where our customers have access to online help twenty-four hours a day. We're proud to help our customers grow their business by providing superior customer service," Carmeli added.

New features in ServiceTycoon include customer portal access which gives customers online access to historic data regarding appointments and bills, as well as the ability to email their vendor directly from the portal. Customers can log-in directly from a company's Website or a URL sent via email, increasing the account transparency and open communication that customers have come to expect.

Email- and Print-Ready Communication Templates are also added in the new version which allows companies to create and design customizable communications. Moreover, the Best-Practices AnswerZone gives a whole host of resources to ServiceTycoon users including Frequently Asked Questions, "how-to videos," training session sign-ups, and a portal to submit support request and feedback.

"Our customers play an instrumental role in our product development," Carmeli added.