The provider of Packet8 business, mobile and residential communication services, 8x8 (News - Alert), today announced the launch of new Packet8 hosted Internet Protocol (IP) telephony services.
These services were created to replace traditional premise-based telephone "key systems" traditionally used by companies whose size or structure dictates the sharing of multiple, common phone lines among employees, regardless of where the employees are located.
Driven by the new Packet8 675xi series of IP desktop phones and the addition of shared line appearance services to the Packet8 Virtual Office platform, the new hosted key system solution gives businesses an opportunity to migrate to VoIP without changing the features, functionality and user behavior they have relied upon.
"With the introduction of the Packet8 hosted key system solution, 8x8 has expanded its addressable market to include the millions of businesses that require shared line appearance services rather than the PBX (News - Alert) functionality offered with our Packet8 Virtual Office hosted iPBX solution," said 8x8 Vice President of Sales and Marketing, Huw Rees.
"Our new line of IP phones has enabled us to deploy one of the first hosted key system services in the world, enabling businesses to benefit from the lower costs associated with VoIP while maintaining the familiar key system feature set they are used to. As with all of our other business services, we also maintain the capability of having the IP phones situated at any location anywhere in the world, enabling one of the first distributed, hosted, multi-office/home-office shared line appearance services in the market,” added Rees.
The Packet8 hosted key system solution works well for offices where numerous users need the ability to view and answer more than one shared phone line. It includes a searchable corporate directory, direct intercom paging from phone to phone and shared line appearance functionality which allows a group of users to accept a call, place it on hold, page a colleague and ask them to pick up the call on any one of up to nine separate lines.
The Packet8 675xi IP phones can be used with both the Packet8 hosted key system service as well as the Virtual Office hosted iPBX service, separately or in combination in the same office environment.
8x8 offers voice and video Internet-based telephony services for business and residential customers. Marketed under the Packet8 brand name, these hosted communications solutions enhance the value and functionality of existing broadband Internet connections by delivering advanced features and digital quality phone service at a fraction of the cost of legacy, copper wire alternatives.
Michelle Robart is a Contributing Editor at TMCnet. To read more of her articles please visit her columnist page.