The increased functionality of VoIP over traditional phone systems is well-known, and with companies dedicating themselves exclusively to improving IP telephony call quality, more and more businesses are moving away from legacy systems.
Yet for some enterprises, such as calling card companies or wholesale voice providers, who own legacy equipment that keeps their costs low, only an affordable SIP-to-TDM platform makes business sense, experts say.
One company that offers a full suite of voice services, including that critical platform, is newly formed Atlantic Metro Communications, a Manhattan-based group led by Chief Executive Officer Stephen M. Klenert and Chief Technical Officer James H. Cornman.
According to Klenert, many enterprise companies have legacy PBXs which only support T1s.
“They can’t really take advantage of (VoIP) because they have all this legacy hardware,” Klenert told TMCnet in a recent interview, introducing his company. “Our platform options allow us to deliver them a solution that works. Because we work with Verizon (News - Alert) and Level 3, we can get nationwide numbers. They come into us over SIP, we mux that into a TDM PRI, and we can hand it off to a legacy phone system. And they can take advantage of transferring calls back to branch offices using Asterisk (News - Alert) because it’s all sitting on our network, as well.”
In operation for just over one year, Atlantic Metro officials say they work diligently with customers to bring creative services that solve problems.
Among those services are “muxing,” or multi-plexing, offerings that company officials say they’re still hesitant to categorize officially.
“These muxing services are not really listed on our Web site,” Klenert said. “We still consider this kind of “beta” even though it is large-scale production service for some of our clients.”
According to Klenert, an example of creative use of muxing services could include a customer who obtains TDM PRIs but can’t use a 16-port PRI card with his server. Atlantic Metro, for a customer in that situation, had the customer hand the PRIs off to them, and handed back a SIP connection that they could use with their existing platform.
“And that also allows for failover as well because we use a bunch of technologies on our platform that allows for those PRIs that go down and he’ll never notice and if his box fails we can route to a different SIP address, as well, and it works in both directions,” Cornman said. “We have a bunch of financial firms that have done PRIs with us.”
Cornman says the company is “very hands-on” with its customer base.
“We like to be involved as much as possible,” he told TMCnet. “From the initial deployment, we have white glove services for rack and stack that we include free of charge for initial installation with new customers. So they ship their gear to us or we help them unload it from the truck at the loading docks, we unpack their gear, we prep it. For all standard installations, we provide proper-length Ethernet cables and proper-length power cables and that’s tightly coupled with the fact that we provide fully managed power infrastructure. For whether you have one or multiple cabinets, the power strips are on our network, they’re monitored to ensure that they never exceed the 80 percent utilization standards.”
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Michael Dinan is a contributing editor for TMCnet, covering news in the IP communications, call center and customer relationship management industries. To read more of Michael�s articles, please visit his columnist page.
Edited by Michael Dinan