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CallCopy (News - Alert), Inc., a provider of call recording and quality monitoring software, reportedly has updated its channel program to boost partner benefits and sales.

 

The updates are designed to give distributors more flexible options, CallCopy officials say.

 

According to Ed Porter, director of partner programs at CallCopy, the channel program is designed to combine the company’s products, services and partners.

 

“We want to empower our partners with the knowledge and resources they need to be successful reselling our products and services,” Porter said. “With our proven, scalable technology and dedicated focus on partner management and support, we are confident we now have the program to match our quality solutions to help our partners maximize their profit potential with CallCopy.”

 

The new program includes three tiered levels of reseller agreements – silver, gold and platinum – that are designed to allow CallCopy’s channel partners to customize their own degree of services, certification, and support levels.

 

CallCopy’s offers solutions that it says are scalable enough to meet the needs of small businesses and large enterprises – a range of offerings designed to increase distributors’ sales opportunities.

 

One product, CallCopy Essential, is described as a cost-effective solution for small and mid-sized businesses looking for a effective call recording application – while cc: Discover delivers all the benefits of an enterprise-class call recording and quality monitoring system to enhance customer service, increase productivity and meet industry compliance standards.

 

The company’s solutions are compatible with both VoIP and TDM phones, and offer the ability to blend VoIP and TDM recording in a single server.