Web Help Desk reportedly is introducing its “Lite Edition” as a Software-as-a-Service model or On-Premise Server License – a product designed for small to medium-sized businesses, kindergarten to twelfth grade schools, college departments, municipalities and other smaller government agencies.
The company says that its solution can fit organizations of any size, and that it provides guaranteed return on investments, suits any type of budget availability, and that its CRM tools deliver a customer experience that helps companies retain customers.
“Organizations demand measurable value in their investments and are seeking alternatives to expensive, heavyweight software packages and hard to maintain in-house solutions” said Terry Siddall, VP,Web Help Desk. “If you currently have a costly solution in place and use only a minority of its functionality, take the time to explore the Web Help Desk Lite Edition. We have achieved a great balance of features and price that can satisfy the needs of most customers and save them money at the same time.”
TMCnet already has reported how SaaS (News - Alert) gives customers the freedom to use and pay for only select components of their choice from software suites, and the flexibility to add other features when the need arises. Prior to this innovative customer driven request for “a use and pay when required only” approach, entire solutions had to be bought and installed at a significantly higher, one-time cost.
The TMCnet report says that another up-front, “double whammy” factor that earlier compounded financial woes was either the high price of a single license for an entire enterprise, or the available alternative which was cost per licence per device or user.
The most important feature of the solution is that its Web Portal allows end users to log in service requests, transparently check out ticket updates, surf the self aid tools, and even consider its intelligent closest-to-solution automatically generated suggestions from an ever expanding knowledge base.
Some other features are the automatic email to ticket conversion that is failsafe and guarantees contract sanctity, automatic recording of any review or change made to tickets by staff with precise person identification and time stamp, a customizable knowledge base that allows public and private viewership of entries, and service level agreement email alerts and reminders.
It also offers lightweight directory access protocol and active directory integration for secure login, and scheduling mission critical access and reviews of potential upcoming customer requirements.
The solution allows customers to comprehensively check it out prior to putting cash on the table and its graphical performance reports may be reviewed live, exported to spread sheets, or dispatched to remote and mobile resources via automated email delivery.
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Vivek Naik is a contributing editor for TMCnet. To read more of Vivek's articles, please visit his columnist page.
Edited by Michael Dinan
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