A Gainesville, Fla.-based cardiologists group was searching for the right “prescription” for its office to handle its call load while providing top patient service. And officials with Toshiba America Information Systems Inc.’s Telecommunication Systems Division came up with the perfect remedy: Toshiba (News - Alert) Strata CIX IP business telephone system.
“We wanted a VoIP business telephone system that would seamlessly network our two offices and allow for centralized answering and patient scheduling, provide unified messaging, enable remote access for administration, improve HIPAA compliance, and protect against surges, power fluctuations and lightning,” Lonn McDowell, chief executive officer of Interventional Cardiologists of Gainesville (IVC), said in a statement.
IVC provides cardiovascular healthcare services at its Gainesville headquarters, as well as at a Lake City, Fla. office.
The group’s telephone system, which was designed by the ComSys team, includes a Strata CIX670 VoIP communication system located at the Gainesville headquarters and a Strata CIX100 system at the Lake City office. The two systems are networked together using Toshiba’s Strata Net over a high speed Internet connection with MPLS protocol. The linked system reduced costs by about $1,000 a month.
The system also includes Toshiba’s Strata Media Application Server, which features multiple applications, including Toshiba Stratagy ES Voice Processing, Network eManager, Unified Messaging, Fax Feature Group and Call Accounting Software, Toshiba said. Extra measures, including central office line protection for the copper lines and ITWLINX equipment were also added to guard against lightning strikes. And to further safeguard the system from power outages, each includes a 24-hour back-up battery unit, Toshiba said.
The system also lets users manage all of their e-mail, fax and voicemail communications through Outlook. What’s more, the Toshiba unified messaging solution also eliminated the need for paper fax machines at IVC. Faxes are delivered securely to employees’ desktops. That elimination of fax machines resulted in cost savings of more than $7,200 a year, IVC said.
The move to switching to the Toshiba Strata CIX business telephone system helped IVC save nearly $200,000 over five years, Toshiba said. In the first year alone, IVC saved nearly $50,000 over its previous business telephone system while it improved productivity and patient communication.
“Together, Toshiba and ComSys exceeded our expectations for a unified business telephone system that delivers on all of our goals and provides significant cost savings,” McDowell said. “The Toshiba Strata CIX business telephone system is absolutely the right remedy for IVC’s communications.”
While the business VoIP market still remains popular, its growth rate will slow this year, a new report found. As TMCnet reported, the growth in IP lines for the PBX (News - Alert) market will decline for the first time ever in 2009 mostly due to budget restraints in the weak economy.
In related news, Toshiba unveiled its new DKT2404-DECT (News - Alert), a next-generation digital DECT cordless telephone for the Toshiba Strata CIX family of VoIP business communication systems. According to TMCnet, the device is compatible with Toshiba's full line of Strata CIX VoIP systems, including CIX40, CIX100, CIX200, CIX670 and CIX1200 running Release 2.0 or later software.
Amy Tierney is a Web editor for TMCnet, covering unified communications, telepresence, IP communications industry trends and mobile technologies. To read more of Amy’s articles, please visit her columnist page.
Edited by Amy Tierney