, a global provider of innovative solutions to record, analyze and evaluate communications, has reportedly announced
two new solutions - quality monitoring solution, INSPIRATIONpro 9.0, and VoIP recording solution, EVOip 9.0.
INSPIRATIONpro 9.0 includes many features such as speech analytics, an eLearning module and increased data security. ASC’s (News
) new EVOip 9.0 offers strong security features, integrates with additional IP phone systems, and provides post-compression of recorded calls and screen activities.
Marc Wildner, director international sales, of ASC, said that ASC’s new 9.0 Suite can provide crucial support to financial institutions and contact centers because it enhances data security through full industry standard based data encryption. With these abilities, financial institutions can easily safeguard confidential transactions and protect private information, he said.
ASC’s integration with new IP phones and trading systems will ensure this capability is made available to more customers than ever before.
According to officials, ASC’s new data protection meets the stringent Payment Card Industry Data Security Standards (PCI DSS). By using speech analytics, INSPIRATIONpro 9.0 can categorize calls for larger organizations that are challenged with the management of huge volume of communications.
This solution is ideal for call centers and can help their managers learn about their agents’ service level through analysis and evaluation of recorded call data and screen activities. This evaluation is used by its new e-Learning module to identify the weak points and deliver customized instruction directly to the agent’s desktop.
EVOip 9.0 also provides post compression of recorded calls to increase channel hour capacity. It also successfully provides significant savings in power and storage costs by avoiding operation at peak hours.
Both the new solutions have the ability to support the use of Citrix software for application virtualization. The contact center managers can thus streamline internal control through central data administration with local access.
Anuradha Shukla is a contributing editor for TMCnet. To read more of Anuradha’s article, please visit her columnist page.
Edited by Amy Tierney