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Velaro Inc., a provider of Click-to-Chat and Click-to-Call software solutions, reportedly has integrated its Click-to-Call Software as a Service (SaaS (News - Alert)) into hosted phone service from Aptela, Inc., a provider of enterprise-class hosted VoIP for small and medium-size businesses.

 

By providing Aptela’s hosted phone service for Velaro’s Click-to-Call feature, SMBs will be able to enjoy the combined advantages of both the communications tools collectively - to proactively respond to customer inquiries, said officials with Velaro.

 

Users can add Velaro’s Click-to-Call and Click-to-Chat service to their website and can access as well as connect to existing Aptela account providing Hosted Phone (News - Alert) Service. In other words, this integration enables user to utilize existing Aptela account with Velaro’s Click-to-Call service.

 

Velaro’s Click-to-Call SaaS integrated with Aptela’s hosted phone service facilitates in identifing the properly skilled agent immediately and connect the call when web site visitors simply click a button.

 

As the name suggests, Velaro’s Click-to-Call is an integrated Click-to-Call service that offers user with an alternative mode of communication with the online visitors. It comes with all the features of live chat service and is integrated with all of Velaro’s workflow capabilities, such as auto routing, agent tiering and sales rules.

 

Moreover, Velaro’s Click-to-Call capabilities are fully integrated in to a number of VOIP providers, such as Vonage (News - Alert), Aptela, CallWithUs and twilio.

 

Aptela’s hosted phone service/ hosted VoIP solution is managed through a web portal, which is integrated with many third party applications. It is also customizable to meet an organization’s specific requirements. Apart from call management, the solution also offers auto attendant, mobility, remote office support, pre-packaged voice recordings and more.

 

“This partnership is an incredible value for Velaro customers. By joining forces with the leading SMB hosted VoIP phone service provider, we are able to offer online businesses a streamlined resource that utilizes their existing telephony infrastructure,” said Alex Bloom (News - Alert), president of Velaro. “Together we are assisting online merchants in realizing potential revenue from every web site visitor.”